Tourism New Westminster is currently accepting applications for summer employment opportunities (April 22-August 9, 2024) through the Canada Summer Jobs program. We are seeking (2) Visitor Experience Coordinators to take on programs and tasks that support the organization’s initiatives.
Tourism New Westminster is a not-for-profit society and the official Destination Management Organization for New Westminster. It includes a Visitor Centre, administration office, and occasional remote Visitor Services pop-ups. The Visitor Experience Coordinators will work cooperatively with staff, board and committee members as well as community partners.
Timeline: Full Time, Temporary from April 22 – August 9, 2024, There will be evening, and weekend shifts required for this position.
Remuneration: wage is $18.00/hour, 40 hours per week.
Responsibilities may include but are not limited to:
Visitor Services and Destination Development
-Answer questions and supply tourism information specific to New Westminster through email, social media, and telephone.
-Provide tourism information at the Visitor Centre and represent the organization.
-Help with coordinating the Tourism Challenge program and stamping passports for visitors.
-Attend various community events – including set up and take down of information booth, liaising with visitors, supervising volunteers, providing customer service.
-Distribute promotional materials when required.
-Liaise with stakeholders, media, committees, the Board of Directors, and partners on projects, initiatives, events and experiences.
-Collect data from businesses and create reports.
Communications and Marketing
-Develop regular blog and social media content (Facebook, Twitter, Instagram, Threads, TikTok, YouTube and Blog).
-Update website business directory and events calendar daily.
-Help coordinate the launch of a new online merchandise store.
-Track and evaluate metrics to measure the impacts of projects.
-Research industry best practices.
Administration
-Support the office in maintaining accurate and organized files for all Tourism-related activities.
-Reception and database management.
-Update internal contact lists and records.
-Complete administrative tasks as directed by staff.
Skills and Experience
✔ Proficiency in developing content for marketing platforms/promotions.
✔ Experience creating social media content.
✔ Great customer service skills.
✔ Energetic, positive and outgoing.
✔ Proficiency with Office 365 and its applications.
✔ Experience and/or education in graphic design, photography, videography, social media engagement, writing, communications, marketing, and supervision of staff and volunteers all huge assets.
Qualities
✔ Reliable, professional, and trustworthy.
✔ Good problem-solving skills.
✔ Fluent in English, other languages a big asset.
✔ Friendly and effective in personal and digital interactions.
✔ Passionate about the Tourism industry and attracting visitors to New Westminster.
✔ Ability to work independently and effectively.
✔ Self-starter, proactive and confident.
Work Environment: This position reports to the Executive Director and will work on-site in the Visitor Centre at Anvil Centre in New Westminster. There will be some fieldwork required to assist with off-site special events. Regular check-ins with the Executive Director are required.
To apply: Please submit your written cover letter and resume to Gerardo Corro, Executive Director at ed@tourismnewwest.com no later than Monday, April 8, 2024 at 5pm. Include “Visitor Experience Coordinator – Application” as the subject of your email. Only selected applicants will be contacted for an interview.
Please note: The staffing of this position and its duration are conditional on the grant application’s approval submitted to the Canada Summer Jobs program. To be considered for this position, students must be between 15-30 years of age at the start of employment, are a Canadian Citizen, permanent resident, or person on whom refugee protection has been conferred.
These positions are only made possible through the Canada Summer Jobs program, this federal grant funding requires that successful candidates:
- are between 15 and 30 years of age (inclusive) at the start of employment;
- are Canadian Citizens, permanent residents, or persons on whom refugee protection has been conferred under the Immigration and Refugee Protection Act*;
- have a valid Social Insurance Number at the start of employment and are legally entitled to work according to the relevant provincial/territorial legislation and regulations.
* International students are not eligible participants. International students include anyone who is temporarily in Canada for studies and who is not a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada. Youth awaiting a refugee status ruling, as well as those who hold a temporary visitor visa, youth visa or work visa are ineligible. As the objective of the Canada Summer Jobs program is to support youth entering the Canadian labour market, the temporary nature of an international student’s time in Canada does not allow for a long-term connection to the labour market.